Performance Measurement for Knowledge Management: Designing a Reference Model
نویسندگان
چکیده
Knowledge is recognized as a key resource for organizational success. Making the best use of this resource is an important concern for both researcher and practitioner (Barthelme-trapp and Vincent 2001). To obtain all Knowledge Management (KM) benefits, it is necessary to measure the KM performance (Ragab and Arisha 2013). Since there are no standards in measuring KM performance, many approaches and models are proposed in the literature. They argue that KM performance measurement follows three phases: defining the KM objective for which the performance will be measured, modeling the components of the KM to be measured, and identifying a set of relevant measures for each component of the model Abstract
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